Post Date: 02 Dec 09
INDUSTRY: Call Center
JOB SUMMARY:
Plan, lead, control and direct development activities during the implementation of new programs, ramps, and capacity planning requirements through coordination with the other departments in the organization.
QUALIFICATIONS:
- Bachelor's degree in any Business-related field
- Oral and written communication skills
- Ability to provide what the internal or external clients need or want
- Ability to analyze data using sound statistical mathematical reasoning
- Project management - Ability to conceptualize, plan, and execute projects, assess and manage risks, and track ROI
- Ability to use word processing, spreadhseet, call monitoring, internet browser applications
- Ability to gain insights into the whole by understanding the linkages, interactions, and processes between the elements that comprise the whole "system".
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